President of the Republic of Azerbaijan Ilham Aliyev has attended the inauguration of the Citizens Reception Center of the Presidential Administration.
Head of the Presidential Administration Samir Nuriyev informed the head of state of the conditions created at the Center.
A necessary environment has been created for citizens to apply and have their appeals reviewed in the five-story building located at 79 Zaur Nudiraliyev Street, Narimanov district, Baku.
The Center features waiting rooms, service rooms for receptions, halls of different sizes for collective receptions, a medical point, offices with psychologists and legal advisers, and a room to cater to the needs of mothers with children.
One of the innovations implemented in the Citizens' Reception Center is the commissioning of the Call Center. By dialing 1111, citizens will be able to report their concerns. The operators will immediately receive the appeals, and the relevant instructions will be provided. Another innovation introduced at the Center is a feature enabling the holding of live video conferences with the country's different regions. There is a special communication system that allows all city and district executive authorities to communicate simultaneously with the citizen reception rooms and the relevant department of the Presidential Administration.
The commissioning of this Center will create conditions for a more expeditious review of citizens' appeals, which is one of the essential mechanisms of public oversight.
Apart from the reception, citizens can apply to the Presidential Palace in a conventional manner or by e-mail through the official website "president. az".
Each of the citizens' appeals received by the Presidential Administration is thoroughly analyzed and all issues raised are considered promptly.
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